About
The Support Point
We started The Support Point because we kept seeing the same problem: companies at the growth stage running five or six vendors for things that should have been coordinated. A development shop that did not talk to the support team. A bookkeeper who did not understand the product. An automation consultant who left when the project closed. The cost was not just money — it was the time the founding team spent managing the gaps between them. We built a different model. Our team covers customer operations, software engineering, finance, data, and design in a single engagement. The work is connected because the people doing it sit in the same room. After seven years and more than sixty projects across SaaS, e-commerce, healthcare, and retail, that is still the thing clients tell us matters most.
A full managed services firm combining AI-powered operations, software engineering, finance support, and product design under one roof — for mid-market companies across SaaS, e-commerce, healthcare, retail, and agencies.
Seven years building the operational layer
that lets growing companies actually scale
Fewer support tickets without hurting customer experience
Faster average response time with AI-assisted support
Our
proven process
Discovery & Scoping
We start by understanding your business, your current systems, and what success looks like, then map out a clear scope and timeline before any work begins.
Build & Operate
Our developers and operations specialists work in parallel, building your solution while keeping your day-to-day running smoothly, with regular updates at every stage.
Launch & Stay On
We handle the launch, then stay engaged with ongoing support, maintenance, and finance operations, so your systems keep performing as your business grows.
The principles that
drive everything we do
Our Mission
To help mid-market and growth-stage companies operate more intelligently — by replacing fragmented vendor stacks with one integrated team that covers AI-powered operations, software engineering, finance, and design. We exist to remove operational drag so our clients can focus on building.
Our Vision
A world where growing businesses do not have to choose between building and operating. We envision a future where AI-powered managed services give every ambitious company access to the full operational capability of a much larger organisation — without the overhead that comes with it.
Our Promise
We will never hand you a deliverable and disappear. Every engagement is scoped in writing, every outcome is measured, and every problem is escalated to you the same day it surfaces. Transparent communication is not a feature of working with us — it is the baseline. You will always know exactly what we are doing, why, and what it is costing.
meet
our team
Habib Tahir
Shopify Developer
Akber Ali
Head of Development
Hassan Shahzad
Data Analyst
Ahmed Afzal
Financial Controler
Ahmed Bin
Shopify Developer