The Support Point

The Support Point is a full managed services firm that replaces your fragmented vendor stack with one integrated team — covering AI-powered customer operations, software engineering, business automation, finance, and design. Mid-market companies and growth-stage businesses run leaner, ship faster, and scale smarter with us.

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What We Do

Our Services

The Support Point Services

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AI-Powered Customer Experience Operations

Managed CX operations that cut ticket volume by 30-50% and raise resolution quality, without adding headcount.

(AI-Powered Customer Experience Operations)
AI-Powered Customer Experience Operations
AI-Powered Customer Experience Operations

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Managed Operations & Business Process Outsourcing

End-to-end operations management: order processing, fulfillment coordination, catalog management, and daily reporting.

(Managed Operations & Business Process Outsourcing)
Managed Operations & Business Process Outsourcing
Managed Operations & Business Process Outsourcing

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AI-Augmented Executive & Operations Assistants

Senior virtual assistants augmented with AI, handling executive scheduling, operations coordination, CRM management, and research.

(AI-Augmented Executive & Operations Assistants)
AI-Augmented Executive & Operations Assistants
AI-Augmented Executive & Operations Assistants

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Data Engineering, Automation & Business Intelligence

We clean your data, automate your workflows, and build the dashboards that let your business run on facts instead of guesswork.

(Data Engineering, Automation & Business Intelligence)
Data Engineering, Automation & Business Intelligence
Data Engineering, Automation & Business Intelligence

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Finance Operations & Accounting Support

Managed finance operations: bookkeeping, AP/AR, payroll coordination, and monthly reporting, without a full-time finance team.

(Finance Operations & Accounting Support)
Finance Operations & Accounting Support
Finance Operations & Accounting Support

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Software Engineering & Digital Product Development

Full-stack engineering for SaaS products, web applications, custom platforms, and commerce, from MVP to production.

(Software Engineering & Digital Product Development)
Software Engineering & Digital Product Development
Software Engineering & Digital Product Development

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Shopify Commerce & AI Commerce Optimization

Shopify development, AI commerce readiness, and conversion optimization for brands that care about performance, not just looks.

(Shopify Commerce & AI Commerce Optimization)
Shopify Commerce & AI Commerce Optimization
Shopify Commerce & AI Commerce Optimization

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Product Design & Digital Experience

UX and product design that solves real problems, for software products, commerce experiences, and the interfaces between them.

(Product Design & Digital Experience)
Product Design & Digital Experience
Product Design & Digital Experience

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Medical Billing & Revenue Cycle Management

A dedicated healthcare operations team for medical billing, eligibility verification, claims submission, payment posting, denial follow-up, AR, prior authorizations, scheduling, and administrative support, working inside your systems to keep revenue moving.

(Medical Billing & Revenue Cycle Management)
Medical Billing & Revenue Cycle Management
Medical Billing & Revenue Cycle Management