The Support Point

The Support Point is a full managed services firm that replaces your fragmented vendor stack with one integrated team — covering AI-powered customer operations, software engineering, business automation, finance, and design. Mid-market companies and growth-stage businesses run leaner, ship faster, and scale smarter with us.

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Service

Medical Billing & Revenue Cycle Management

A dedicated healthcare operations team for medical billing, eligibility verification, claims submission, payment posting, denial follow-up, accounts receivable, prior authorizations, patient scheduling and administrative support. We work within your systems to keep revenue moving and reduce the workload on your internal staff.

Medical Billing & Revenue Cycle Management
Medical Billing & Revenue Cycle Management

How we deliver
this for your
business

01

Workflow and Revenue Cycle Review

02

Process Setup and Team Training

03

Controlled Transition

04

Daily Billing and Back-Office Operations

05

Reporting and Continuous Improvement

Workflow and Revenue Cycle Review

We review your current billing process, administrative workload, systems, payer mix, outstanding claims and recurring operational challenges.

Process Setup and Team Training

We document your procedures, responsibilities, turnaround times, access permissions, communication standards and escalation rules before assigning a trained team.

Controlled Transition

Our team begins with selected workflows under supervision, allowing your organization to review quality and accuracy before the full workload is transferred.

Daily Billing and Back-Office Operations

We manage the agreed workflows, including eligibility, claims, payments, denials, accounts receivable, authorizations, scheduling and administrative task queues.

Reporting and Continuous Improvement

You receive clear reporting on completed work, outstanding items, recovered claims, recurring issues and process improvements that may reduce future delays.

Why Choose Us for
Medical Billing & Revenue Cycle Management

  • One dedicated partner for medical billing, revenue cycle management and healthcare back-office operations.
  • A trained team that works within your existing billing, scheduling and practice management systems.
  • Clear ownership of every assigned claim, task, follow-up and escalation.
  • Support for eligibility, claims submission, payment posting, denials, accounts receivable and prior authorizations.
  • Patient scheduling, registration, referrals, document queues and administrative inbox support.
  • Structured reporting that shows what has been completed, what remains open and where your input is required.
  • Flexible staffing that can begin with one workflow and expand into a fully dedicated healthcare operations team.
  • Documented procedures and quality checks designed to reduce dependence on individual employees.
  • Clinical and sensitive matters are escalated according to your approved procedures rather than handled outside the agreed scope.
Medical Billing & Revenue Cycle Management
pricing plans

Flexible
pricing plans

Essential Support

  • Support for one or two defined workflows
  • Eligibility, scheduling, claims or administrative assistance
  • Dedicated monthly support hours
  • Workflow documentation and setup
  • Weekly operational reporting

Revenue Cycle Growth

  • Claims submission and payment posting
  • Denial and accounts receivable follow-up
  • Eligibility and prior authorization support
  • Patient scheduling and registration assistance
  • Daily task management and weekly performance reporting

Dedicated Healthcare Team

  • Dedicated medical billing and back-office staff
  • End-to-end revenue cycle support
  • Custom staffing levels and coverage hours
  • Practice-specific workflows and payer procedures
  • Team lead, quality monitoring and escalation management
  • Custom operational and management reporting