Service
AI-Powered Customer Experience Operations
Managed CX operations that cut ticket volume by 30-50% and raise resolution quality — without scaling headcount.
AI-Powered Customer Experience Operations
How we deliver
this for your
business
01
Audit & Map
02
Deploy & Train
03
Operate & Optimise
Audit & Map
We spend the first two weeks inside your existing support setup: ticket categories, resolution times, escalation paths, and CSAT data. We map where AI can deflect volume and where human judgment is non-negotiable.
Deploy & Train
We configure the helpdesk, build and train the AI on your knowledge base, product policies, and tone guidelines, and run parallel testing against real tickets before going live.
Operate & Optimise
We run the operation week to week, reviewing deflection rates, resolution accuracy, and satisfaction scores. Underperforming intents get retrained. Edge cases become new automations.
Why Choose Us for
AI-Powered Customer Experience Operations
- We deploy AI where it actually reduces volume, not just where it sounds good on a slide
- Human agents on our team handle everything the AI flags as too sensitive or too complex
- We configure around your policies, your tone, and your escalation rules — not a generic template
- CSAT and SLA targets are agreed before we start, and we report against them weekly
- Average clients see 30-50% ticket reduction in the first 90 days without a drop in satisfaction scores
pricing plans
Flexible
pricing plans
Starter
- Up to 500 tickets/month
- AI chatbot setup on 1 channel
- Human agent backup included
- Weekly CSAT reporting
- Email & chat support coverage
Growth
- Up to 2,000 tickets/month
- AI across email, chat & social
- Dedicated account manager
- SLA monitoring & escalation paths
- Custom knowledge base training
Enterprise
- Unlimited ticket volume
- Voice support included
- Multi-language AI configuration
- Custom SLA agreements
- Real-time dashboard & monthly QBR