The Support Point

A full managed services firm combining AI-powered operations, software engineering, finance support, and product design under one roof.

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Service

Product Design & Digital Experience

UX and product design that solves real problems — for software products, commerce experiences, and the interfaces between them.

Product Design & Digital Experience
Product Design & Digital Experience

How we deliver
this for your
business

01

Research & Problem Definition

02

Architecture & Prototyping

03

Design System & Handover

Research & Problem Definition

We start with the users, not the interface. We run UX research sessions, map the current journey, identify where users struggle, and define the design problem clearly before producing any visual output.

Architecture & Prototyping

We produce information architecture, wireframes, and interactive prototypes that can be tested and validated before engineering resources are committed. What goes to development is already proven to work.

Design System & Handover

Final designs are delivered as a component library with documented behaviour, states, and usage rules. Engineering gets exactly what they need to build it correctly, and the system scales as the product grows.

Why Choose Us for
Product Design & Digital Experience

  • We design for real users on real devices, not for portfolio screenshots
  • Prototypes are tested before development starts — problems caught here cost a fraction of what they cost to fix in code
  • Design systems mean your product stays consistent as it grows and the team changes
  • We design for SaaS complexity, commerce conversion, and mobile-first contexts — not just one type of interface
  • Handover documentation is written for engineers, not other designers — implementation is clean and accurate
Product Design & Digital Experience
pricing plans

Flexible
pricing plans

Discovery

  • UX research & user journey mapping
  • Information architecture
  • Wireframes for core flows
  • Usability review & recommendations
  • Handover to your design or dev team

Design

  • Everything in Discovery
  • Full UI design in Figma
  • Interactive prototype
  • Component library (design system)
  • Developer handover documentation

Design + Build

  • Everything in Design
  • Frontend development included
  • Design system implemented in code
  • Responsive across all breakpoints
  • Post-launch iteration support